Privacy Policy
Last Updated: September 22, 2026
1. Introduction and Overview
AA HOME SOLUTIONS INC ("Company", "we", "us", or "our") is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy describes how we collect, use, disclose, and safeguard your data when you visit our website, utilize our home improvement and restoration services, or communicate with us through electronic forms, phone calls, and SMS text messages. Please review this document carefully to understand our practices regarding your personal data.
2. Information We Collect
- Personal Identifiers: Name, physical address, email address, and telephone number provided directly through web forms or inquiries.
- Project and Property Details: Service requests, architectural preferences, project timelines, property specifications, and on-site inspection notes.
- Communication History: Records of phone inquiries, email correspondence, text message conversations, and support requests.
- Automated Technical Data: IP addresses, browser types, operating systems, referring URLs, and website navigation patterns collected via cookies and logs.
3. How We Use Your Information
- Service Fulfillment: Preparing detailed cost estimates, scheduling site consultations, delivering home services, and completing contracted work.
- Customer Support: Responding directly to your inquiries, dispatching project teams, and delivering project status updates.
- Operational Improvements: Analyzing website usability, optimizing service delivery, and enhancing customer experience.
- Regulatory Compliance: Maintaining accurate business records, honoring warranties, and fulfilling legal and regulatory obligations.
4. SMS and Text Messaging Policy
By providing your phone number to AA HOME SOLUTIONS INC, you provide express SMS consent to receive informational, operational, and customer service text messages. Message and data rates may apply based on your wireless carrier's plan. Message frequency varies depending on project scope and ongoing communications. You can cancel text messaging at any time by replying 'STOP' to any SMS message. For questions or assistance, reply 'HELP' or contact our team directly at 759-782-4963. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
5. Information Sharing and Disclosure
- No Selling or Renting: We do not sell, rent, trade, or lease your personal information to outside parties.
- Essential Service Providers: We may share necessary details with trusted contractors, cloud hosting providers, and technical vendors strictly to perform project tasks on our behalf under binding confidentiality agreements.
- Legal Requirements: We disclose information when mandated by law, court order, or governmental regulation, or to protect the safety, property, and legal rights of our clients and business.
- SMS Data Protection: Text messaging originator opt-in data and consent will not be shared with, sold to, or transferred to any third party under any circumstances.
6. Cookies and Tracking Technologies
Our website utilizes standard session cookies, persistent cookies, and analytical pixels to maintain site security, remember your form progress, and analyze aggregate visitor traffic patterns. You can adjust your internet browser settings to refuse cookies or alert you when cookies are placed on your device. Please note that disabling essential cookies may impact specific features or interactive forms on our platform.
7. Data Security Measures
- Encryption Protocols: Secure Sockets Layer (SSL/TLS) encryption across all web interfaces and data transmission channels.
- Access Control: Strict role-based permissions ensuring only authorized personnel access client records.
- System Audits: Routine vulnerability assessments, secure backups, and enterprise firewall protections.
- Data Minimization: Collecting only information necessary to provide and manage our home solutions effectively.
8. Data Retention
We retain your personal data only for as long as necessary to fulfill the operational purposes outlined in this Privacy Policy, satisfy project warranty obligations, resolve disputes, and comply with state and federal legal requirements. When records are no longer required, they are securely destroyed or permanently anonymized in accordance with industry best practices.
9. Your Privacy Rights and Choices
Depending on your state of residence, you may have specific statutory rights concerning your personal information, including the right to request access to your records, request correction of inaccurate data, request deletion of your information, or opt out of non-essential communications. To exercise any of these rights, please submit a written request using the contact methods provided in Section 14 below.
10. Third-Party Links and Services
- External Websites: Our website may contain links to external manufacturers, industry associations, or partner portals not operated by AA HOME SOLUTIONS INC.
- Independent Privacy Practices: We do not govern and are not responsible for the privacy policies or content of third-party websites.
- Direct Review Recommended: We encourage you to review the privacy statements of any external service or website you visit.
- No Endorsement of Third-Party Terms: Accessing linked third-party resources is entirely at your own discretion.
11. Children's Privacy
Our services and website are intended exclusively for homeowners and adult consumers. We do not knowingly collect, solicit, or maintain personal information from children under 13 (or under 18 where applicable by law). If we discover that personal information has been collected from a child under 13 without verified parental consent, we will take immediate steps to permanently delete that information from our servers and records.
12. International Data Transfers
AA HOME SOLUTIONS INC operates within the United States. If you choose to access our platform or submit inquiries from outside the United States, please be aware that your information will be transferred to, stored, and processed in the United States, where data protection laws may differ from those in your home jurisdiction.
13. Changes to This Privacy Policy
We reserve the right to update or modify this Privacy Policy at any time to reflect changes in our operational procedures, legal requirements, or service features. Any modifications will become effective immediately upon posting the updated policy to this page with an updated revision date. We encourage regular review of this policy to stay informed of our privacy practices.
14. Contact Information
If you have questions, comments, or requests regarding this Privacy Policy or our data handling practices, please contact our privacy compliance team directly:
AA HOME SOLUTIONS INC
Phone: 759-782-4963
Email: [email protected]
© 2026 AA HOME SOLUTIONS INC. All rights reserved.